The legal hotline cyber & IT
The most expensive legal questions are those you don't ask in time.
Direct access to legal expertise for software publishers, integrators and cyber providers, without opening a formal engagement for every question.
Your client is asking to remove the limitation of liability clause. What are the real implications?
A subcontractor suffers a data breach at your shared client. What is your contractual exposure?
Your cyber insurer requires notification within 48 hours. What exactly should you communicate?
EMPREINTE Avocats · Annecy · < 1h de Genève
A lawyer available by subscription, without opening a formal engagement for each question.
The legal hotline is a monthly subscription service giving IT providers direct access to legal analysis on their operational questions.
You submit your question by email. We respond within one business day, by structured email or phone exchange depending on the nature of the question. No formal appointment, no quote for each request.
No formal engagement required
Each question does not trigger a formal engagement. You ask, we answer.
Processed within 1 business day
Operational questions can't wait. We respond quickly.
Format adapted to the question
Structured email or phone exchange, whichever best suits your need.
Included volume, no per-question billing
Within the subscribed volume, you ask questions without per-unit billing.
Covered by professional secrecy
All our communications are protected by lawyer-client professional secrecy.
What the hotline covers.
The cyber and IT legal hotline by EMPREINTE Avocats allows IT service providers, software vendors, integrators, MSPs/IT consulting firms, and cybersecurity providers to ask operational legal questions to a lawyer, under a subscription model, with a guaranteed response.
Review and analysis of contractual clauses
Limitation of liability clause, confidentiality clause, contractual penalty, service level commitment: quick check before signing or responding.
Legal qualification of an incident
Determining whether an event constitutes a breach under GDPR or a significant incident under NIS2, and identifying which obligations apply to you.
Questions on NIS2, DORA, GDPR obligations
Clarifying whether a regulatory obligation applies to your situation, your client or your contractual relationship as a provider.
Operational management of a client incident
What to notify? To whom? Within what timeframe? What is your contractual and legal exposure as an involved provider?
Pre-signature review
Quick review of a contract or amendment before signature: critical clause, risky commitment, imbalance to flag and negotiate.
Situations your teams encounter.
The hotline is designed for questions that arise in the normal course of your business.
Unlimited liability clause
Your client insists on removing the limitation of liability clause from your SaaS contract. What are the real implications and how do you negotiate a minimum protection?
Breach at a third-party provider
Your hosting provider suffers an incident. Your client's data may be involved. What must you do, and what is your liability towards your own client?
Insurer notification within 48 hours
Your cyber insurer triggers a 48-hour notification obligation. What do you communicate? What do you risk if the notification is incomplete or late?
Service started without signed T&Cs
You started a service without your T&Cs being formally accepted by the client. What contractual regime applies? What are your risks in the event of a dispute?
Three profiles, one shared challenge.
IT providers who subscribe to the hotline share the same challenge: recurring legal questions without immediate access to the right expertise.
Software publisher
You distribute a SaaS or on-premise product. Your contracts, T&Cs, GDPR and NIS2 obligations generate recurring questions you can't afford to ignore.
Are my T&Cs enforceable in this specific case?
What limitation clause should I include in my enterprise contract?
Is my product subject to NIS2 as a service provider?
Integrator / IT firm
You manage IT projects at your clients. Your contractual responsibilities, subcontracting and service commitments generate regular questions.
Am I liable for a bug from a subcontractor I introduced?
Is my contract a best-efforts or results obligation?
How do I protect myself if a client contests project acceptance?
What does my contractual warranty actually cover post-delivery?
A client refuses to pay: what are my contractual remedies?
Cybersecurity provider
You work on highly sensitive matters: audits, penetration testing, incident response. Your contractual and regulatory commitments are critical.
Does my pentest contract expose me to liability for an incident caused by the audit?
My client is an essential NIS2 entity: what obligations does that create for me as a provider?
What must I notify and within what timeframe for an incident detected during my mission?
How do I write reports without engaging liability beyond the audited scope?
Do I have specific confidentiality obligations beyond the signed NDA?